Creating, managing and owning the social media strategy for Max
Grow fan base from fans to customers and customers into advocates
Manage and oversee Max campaigns on all social media platforms
Build and maintain strong social media presence
Respond to all customer enquiries and ensure positive customer experiences to queries made on the social media platforms
Development of brand identity and online reputation
Data analysis of campaigns carried out to reveal the ROI on these campaigns
Growth & management of online communities to ensure apporpriate decorum
Collaborate with the sales and marketing teams for efficient brand communication
Create budgets for social media campaings
Keep abreast of all current social media best practices and technologies
Ability to train team members and the company wide on best ways to use social media